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What is adult abuse?

The Care Act 2014 guidance (p233) describes different types of abuse which can affect people, especially when they are unable to protect themselves or tell their own story.

There are ten main categories of abuse, which are:

  1. Physical;
  2. Sexual;
  3. Psychological or Emotional;
  4. Financial or Material;
  5. Discriminatory;
  6. Neglect and acts of omission;
  7. Organisational or institutional;
  8. Domestic violence;
  9. Modern slavery; and
  10. Self-neglect

Further details on the types and signs of abuse can be found in our 'Types of Abuse' download.

Organisations offering advice and support

Age UK Shropshire and Telford & Wrekin

Age UK work with and for older people to improve the quality of later life by:

  • Providing older people with information and advice to enable them to make choices;
  • Providing services to help older people remain independent; and
  • Campaigning both with and for older people, both locally and nationally.


POhWER Telford and Wrekin

POhWER offer the following services in Telford and Wrekin:

  • Independent Mental Capacity Act Advocacy (IMCA), including Deprivation of Liberty Safeguards (DoLS), is a statutory advocacy service to support people who lack capacity and need to make important decisions but have no representatives as defined under the Mental Capacity Act 2005;
  • Direct Payment Support and Advice Service where Direct Payments Advisors support individuals to consider receiving their personal budget as a Direct Payment so that they can fund their own care. Advisors will support will all aspects of setting up a Direct Payment account and employing Personal (care) Assistants (PA) where needed; and
  • POhWER has a website dedicated to supporting employers to find a PA, and PA's to find work. 


The Glade Sexual Assault Referral Centre (SARC)

The Glade SARC Telford provides an initial response for victims of sexual assault living in West Mercia. Their services are available to men, women and children. 

A SARC is a 'one stop' centre where a victim can feel safe and supported and where their immediate medial needs are met. 

Telford Carers Centre

The role of Carers Centre is to support and enable carers to improve their quality of life and to be more confident and able in their caring role. 

Carers Centre has support workers who understand the problems and who are there to listen and offer specialist, individual and group support to carers that care for Adults with Physical Disability or Illness, Older People, Adults with a Learning Disability and Adults with a Mental Health problem.

West Mercia Women's Aid West Mercia Women's Aid runs a 24-hour helpline, 3 refuges and a well-developed and expanding outreach service which includes the provision of community support to families, group programmes and links to education and employment opportunities, as well as Independent Domestic Violence Advisor (IDVA) services.