Information for professionals, carers and health workers

Multi-Agency Policies and Procedures

Multi-agency Policy and Procedure

The multi-agency policies and procedures ensure compliance with The Care Act 2014. The policy sets out the approach taken to adult safeguarding in the West Midlands. The procedures explain how agencies and individuals should work together to put the West Midlands Adult Safeguarding Policy into practice.

Guidance Documents 

A Safeguarding Concerns Framework and process map has been developed to illustrate how safeguarding concerns which do not meet the Section 42 criteria could be dealt with. This clearly highlights the various routes which can be explored in addressing safeguarding concerns.

The regional Framework For Responding to Organisational Failure or Abuse summarises the preventative measures/action which can be taken in response to concerns in relation to organisational abuse in the Borough - the framework aims to ensure safe service provision and prevent organisational failure.

The regional Position of Trust (POT) framework provides information on responding to allegations and concerns against people working with adults with care and support needs.  The region have also created a toolkit to support local implementation of the framework.

Regional Self Neglect guidance has been produced which sets out the definition of Self Neglect as set out in the Care Act 2014 and provides guidance on cases of self neglect. The key issues raised within the guidance are summarised in the following one page briefing  and there is also a quick reference guide for professionals.

The Domestic Abuse one page briefing gives an overview and summary of key issues to be considered by professionals when dealing with potential domestic abuse involving the elderly. This is a quick reference guide with links to more detailed guidance.

The Safeguarding Threshold of Needs Matrix provides guidance for professionals and service users, to clarify the circumstances in which the adult social care service will assist in safeguarding adults in Telford and Wrekin.

A Safeguarding Capability Framework has been developed by the Board to indicate competency and capability expectations in order to meet the requirements of the Care Act 2014 and safeguarding statutory guidance. 

The Modern Slavery Guidance for Nurses and Midwives provides further information on the background of modern slavery, what it is, signs to look out for, and further guidance on what your role as a nurse or midwife is.

The Herbert Protocol - a national scheme adopted by police services and other agencies to be used in the event of a person with Dementia or other care and support need going missing - has been implemented in Telford and Wrekin. Within the briefing note outlining The Herbert Protocol, there are links to the information leaflet and the downloadable form. 

Consent can be a difficult subject to understand and explain, so a Principles of Consent multi-agency briefing note has been developed to assist with this. 

A new Club Safeguarding Consideration List has been developed to assist and guide parents/carers with things to consider when choosing a club for themselves, and for clubs to help decide whether they are fully prepared and doing everything it can to safeguard everyone who is a part of their club. Within the briefing note which outlines the Club Consideration List, there are links to the checklist too. 

The Hoarding Policy and Procedure has been developed by the Board to set out a framework for collaborative multi-agency working using an outcome focused, person centred solution based model, which offers clear guidance to professionals working with people who hoard.

Safeguarding Adult Review (SAR) Procedure

The Telford & Wrekin Safeguarding Adults Board (TWSAB) must undertake a Safeguarding Adult Review (SAR) when: 

  • an adult in its area dies as a result of abuse or neglect, whether known or suspected, and there is concern that partner agencies could have worked more effectively to protect the adult. 
  • if an adult in its area has not died, but the SAB knows or suspects that the adult has experienced serious abuse or neglect.

In the context of SARs, something can be considered serious abuse or neglect where, for example:

  • the individual would have been likely to have died but for an intervention; or
  • has suffered permanent harm; or
  • has reduced capacity or quality of life (whether because of physical or psychological effects) as a result of the abuse or neglect.

The TWSAB can also consider a request for a SAR in any other situations involving an adult in its area with needs for care and support. However the adult who is the subject of any SAR need not have been in receipt of care and support services for the SAB to arrange a review in relation to them.

The purpose of a Safeguarding Adults Review is to:

  • Promote effective learning and improvement action to prevent future deaths or serious harm occurring again.
  • Develop insights into the way organisations are working together to prevent and reduce abuse and neglect of adults.
  • To explore examples of good practice where this is likely to identify lessons that can be applied to future cases

The SAR One Minute briefing gives an overview of the SAR procedure as a quick reference guide. Please view the West Midlands Regional SAR Guidance for more detailed information.

Please view procedure and request form.